Cookie Policy

1. What Are Cookies?

Cookies are small text files that are placed on your computer or mobile device when you visit a website. They are widely used to make websites work more efficiently and to provide website owners with information about how their site is being used.

Cookies contain information that is transferred to your device's hard drive and stored there. They help us recognize your device and store some information about your preferences or past actions on our website.

2. How We Use Cookies

Tangerine Expanse uses cookies and similar tracking technologies to:

• Ensure our website functions properly and securely
• Remember your preferences and settings
• Analyze how our website is used and improve user experience
• Provide personalized content and recommendations
• Deliver relevant advertising and marketing communications
• Prevent fraud and enhance security

3. Types of Cookies We Use

3.1 Essential Cookies

These cookies are necessary for our website to function properly and cannot be disabled. They include:

• Session Cookies: Enable you to navigate our website and use its features
• Security Cookies: Authenticate users and prevent fraudulent use of accounts
• Accessibility Cookies: Remember accessibility preferences like text size and contrast

3.2 Performance and Analytics Cookies

These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously:

• Google Analytics: Tracks website usage, page views, and user behavior patterns
• Site Performance: Monitors website speed, errors, and technical performance
• User Experience: Identifies popular content and navigation patterns

3.3 Functionality Cookies

These cookies enhance your browsing experience by remembering your preferences:

• Language Preferences: Remember your preferred language settings
• Location Data: Store location preferences for relevant content
• Form Data: Remember information you've entered in contact forms
• Video Settings: Store video player preferences and settings

3.4 Marketing and Advertising Cookies

These cookies are used to deliver relevant advertisements and measure their effectiveness:

• Social Media Integration: Enable sharing content on social media platforms
• Retargeting: Show relevant ads on other websites based on your interests
• Campaign Tracking: Measure the effectiveness of our marketing campaigns
• Personalization: Customize content based on your interests and behavior

4. Third-Party Cookies

We work with trusted third-party service providers who may place cookies on our website:

4.1 Analytics Providers

• Google Analytics: Website traffic analysis and user behavior insights
• Hotjar: Heatmaps and user session recordings for UX improvement

4.2 Social Media Platforms

• Facebook Pixel: Social media advertising and conversion tracking
• Instagram: Social media integration and content sharing
• Twitter: Social media integration and content sharing

4.3 Marketing and Advertising

• Google Ads: Search and display advertising management
• Facebook Ads: Social media advertising campaigns
• Email Marketing: Newsletter and email campaign tracking

5. Cookie Duration

5.1 Session Cookies

These cookies are temporary and are deleted when you close your browser. They help maintain your session while browsing our website.

5.2 Persistent Cookies

These cookies remain on your device for a specified period or until you delete them:

• Preference Cookies: 1 year
• Analytics Cookies: 2 years
• Marketing Cookies: 30 days to 2 years
• Social Media Cookies: 1-2 years

6. Managing Your Cookie Preferences

6.1 Cookie Consent Management

When you first visit our website, you'll see a cookie banner allowing you to:

• Accept All Cookies: Consent to all cookie categories
• Necessary Only: Accept only essential cookies
• Customize Settings: Choose specific cookie categories

6.2 Changing Your Preferences

You can update your cookie preferences at any time by:

• Clicking the "Cookie Settings" link in our website footer
• Using your browser's cookie management settings
• Contacting us directly at [email protected]

6.3 Browser Settings

Most web browsers allow you to control cookies through their settings:

• Chrome: Settings > Privacy and Security > Cookies and other site data
• Firefox: Options > Privacy & Security > Cookies and Site Data
• Safari: Preferences > Privacy > Manage Website Data
• Edge: Settings > Cookies and site permissions > Cookies and site data

7. Impact of Disabling Cookies

7.1 Essential Cookies

Disabling essential cookies will affect website functionality:

• Login and authentication features may not work
• Security features may be compromised
• Form submissions may fail
• Shopping cart functionality may be impaired

7.2 Optional Cookies

Disabling optional cookies will limit certain features:

• Content personalization will be reduced
• Less relevant advertising may be displayed
• Website performance analytics will be limited
• Social media integration may not function properly

8. Mobile App and Device Tracking

If you use our mobile applications or access our website through mobile devices, we may use similar tracking technologies:

• Device Identifiers: Unique identifiers for analytics and personalization
• App Analytics: Usage patterns and feature engagement tracking
• Push Notifications: Consent-based messaging about travel updates
• Location Services: Optional location-based content and recommendations

9. Data Protection and Privacy

Our use of cookies is governed by our Privacy Policy and complies with applicable data protection laws:

• Singapore PDPA: Personal Data Protection Act compliance
• EU GDPR: General Data Protection Regulation compliance for EU visitors
• Consent Management: Clear consent mechanisms for optional cookies
• Data Minimization: Collection of only necessary information

10. Updates to This Cookie Policy

We may update this Cookie Policy periodically to reflect changes in our practices or applicable laws. Updates will be indicated by the "Last Updated" date at the top of this policy.

Significant changes will be communicated through:

• Updated cookie consent banners on our website
• Email notifications to registered users
• Prominent notices on our website homepage

11. Contact Information

For questions about our cookie practices or to exercise your privacy rights, please contact us:

12. Useful Resources

For more information about cookies and online privacy:

• About Cookies: www.aboutcookies.org
• Singapore PDPC: www.pdpc.gov.sg
• Google Privacy Controls: privacy.google.com
• Facebook Privacy Settings: www.facebook.com/privacy