Privacy Policy

1. Introduction

Tangerine Expanse Pte Ltd ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website tangerineexpanse.com or use our travel services.

This policy complies with the Singapore Personal Data Protection Act (PDPA) 2012 and other applicable data protection regulations.

2. Information We Collect

2.1 Personal Data

We may collect the following types of personal information:

• Identity Data: Name, title, date of birth, nationality, passport details
• Contact Data: Email address, telephone numbers, home address
• Travel Data: Travel preferences, dietary requirements, accessibility needs, emergency contacts
• Financial Data: Payment card details, banking information (processed through secure third-party providers)
• Technical Data: IP address, browser type, operating system, referring URLs
• Usage Data: Information about how you use our website and services
• Marketing Data: Your preferences for receiving marketing communications

2.2 How We Collect Information

• Direct Interactions: When you fill out forms, make inquiries, book services, or contact us
• Automated Technologies: Through cookies and similar tracking technologies
• Third Parties: From partners, suppliers, and public sources where permitted by law

3. How We Use Your Information

3.1 Primary Purposes

• Service Provision: To arrange and provide travel services, accommodations, and experiences
• Communication: To respond to inquiries, provide customer support, and send service-related communications
• Payment Processing: To process payments and manage financial transactions
• Safety and Security: To ensure traveler safety and comply with legal requirements
• Service Improvement: To analyze usage patterns and improve our services

3.2 Marketing and Communications

With your consent, we may use your information to:

• Send newsletters and travel updates
• Inform you about new services and special offers
• Conduct customer satisfaction surveys
• Provide personalized travel recommendations

4. Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Contract Performance: Processing necessary to fulfill our travel service contracts
• Consent: Where you have given explicit consent for specific processing activities
• Legitimate Interests: For business operations, fraud prevention, and service improvement
• Legal Obligation: To comply with legal requirements and regulations

5. Information Sharing and Disclosure

5.1 Service Providers

We may share your information with trusted third parties who assist in providing our services:

• Travel Suppliers: Hotels, airlines, tour operators, and local service providers
• Payment Processors: Secure financial service providers for transaction processing
• Technology Partners: Booking systems, communication platforms, and analytics providers
• Professional Services: Legal, accounting, and business advisory services

5.2 Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal processes or government requests
• Protect our rights, property, or safety
• Prevent fraud or criminal activity
• Enforce our terms and conditions

5.3 International Transfers

Your personal data may be transferred to and processed in countries outside Singapore. We ensure appropriate safeguards are in place, including:

• Adequacy decisions by relevant authorities
• Standard contractual clauses
• Binding corporate rules
• Certification schemes

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data:

• Encryption: Data transmission and storage encryption using industry standards
• Access Controls: Restricted access to personal data on a need-to-know basis
• Regular Audits: Security assessments and vulnerability testing
• Staff Training: Regular privacy and security training for all employees
• Incident Response: Procedures for handling potential data breaches

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy:

• Active Customers: For the duration of our business relationship plus 7 years for legal and tax purposes
• Marketing Data: Until you withdraw consent or for 3 years of inactivity
• Website Data: Cookies and similar technologies as specified in our Cookie Policy
• Legal Requirements: As required by applicable laws and regulations

8. Your Rights

Under applicable data protection laws, you have the following rights:

8.1 Access Rights

• Request confirmation of personal data processing
• Obtain copies of your personal data
• Request information about processing purposes and recipients

8.2 Correction and Update

• Correct inaccurate or incomplete personal data
• Update your contact information and preferences

8.3 Deletion and Restriction

• Request deletion of personal data under certain circumstances
• Restrict processing of your personal data

8.4 Portability and Objection

• Receive your personal data in a structured, machine-readable format
• Object to processing based on legitimate interests
• Withdraw consent for marketing communications

To exercise these rights, contact us at: [email protected]

9. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience. For detailed information about our cookie practices, please refer to our Cookie Policy.

9.1 Types of Cookies

• Essential Cookies: Necessary for website functionality
• Analytics Cookies: Help us understand website usage patterns
• Marketing Cookies: Enable personalized advertising and content

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any websites you visit through our links.

11. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

12. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We will notify you of material changes through:

• Email notifications to registered users
• Prominent notices on our website
• Updates to the "Last Updated" date at the top of this policy

13. Contact Information

For questions about this Privacy Policy or our data practices, please contact us:

14. Regulatory Information

This Privacy Policy complies with:

• Singapore Personal Data Protection Act (PDPA) 2012
• EU General Data Protection Regulation (GDPR) where applicable
• Other applicable international data protection laws

If you are not satisfied with our handling of your personal data, you have the right to lodge a complaint with the relevant supervisory authority:

• Singapore: Personal Data Protection Commission (PDPC)
• EU/EEA: Your local data protection authority